Bahasa Indonesia-Speaking Customer Service Representative (CSR) - Bali, Indonesia

Are you a fluent Bahasa Indonesia speaker with a passion for delivering exceptional customer service? E-Solutions Inc is expanding its team in Bali, Indonesia, and we're looking for dynamic individuals to join us as Customer Service Representatives (CSRs) in our vibrant locations across Bali. Our company has been a trusted name in the tech industry, providing innovative solutions to our clients for over a decade. As a CSR, you'll be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally.

In this role, you'll handle incoming calls, emails, and chats, providing support and solutions to our diverse customer base. You'll use our CRM system, Zendesk, to track and manage customer interactions, ensuring a seamless experience for our clients. Our team is known for its friendly and supportive environment, making it a great place to work and grow.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Use Zendesk to log and manage customer interactions, ensuring a high level of customer satisfaction.
• Assist customers with product and service information, troubleshooting, and resolving issues.
• Document customer interactions and follow up to ensure all concerns are addressed.
• Collaborate with the sales and support teams to provide comprehensive customer support.
• Stay updated with company policies and procedures to ensure consistent service delivery.
• Monitor and improve customer service metrics to enhance overall performance.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluent in Bahasa Indonesia, both written and spoken.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM systems, specifically Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Knowledge of the tech industry is a plus.
• Bachelor's degree in a relevant field is preferred.

🛠️ Keahlian

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