Customer Experience & Digital Manager

Join Motolite as a Customer Experience & Digital Manager and lead the transformation of customer engagement through innovative digital strategies. In this dynamic role, you will drive customer satisfaction, optimize CRM systems, and enhance digital touchpoints to create seamless and memorable experiences for our customers. Located in the vibrant city of Canggu, you'll be part of a team that is shaping the future of customer experience in the digital age.

As the Customer Experience & Digital Manager, you will work closely with cross-functional teams to develop and implement strategies that align with our company's vision. You'll leverage tools like Salesforce, HubSpot, and Google Analytics to gather insights, analyze customer behavior, and drive data-informed decisions. With a focus on continuous improvement, you'll ensure that our digital platforms and customer interactions are always evolving to meet the needs of our diverse customer base.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Lead the development and implementation of customer experience strategies to enhance satisfaction and loyalty.
• Manage and optimize CRM systems such as Salesforce to improve customer data management and engagement.
• Oversee the digital touchpoints, including our website, mobile apps, and social media channels, to ensure a seamless and consistent customer experience.
• Analyze customer feedback and data to identify trends and opportunities for improvement.
• Collaborate with marketing, sales, and product teams to align customer experience initiatives with business goals.
• Develop and execute digital marketing campaigns to drive customer engagement and retention.
• Monitor and report on key customer experience metrics to measure performance and ROI.
• Stay updated with industry trends and best practices in customer experience and digital marketing.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in customer experience, digital marketing, or a related field.
• Proven track record of successfully implementing customer experience strategies.
• Strong analytical skills with proficiency in tools like Google Analytics, Salesforce, and HubSpot.
• Excellent communication and leadership skills with the ability to work collaboratively across teams.
• Certification in customer experience or digital marketing is a plus.
• Fluency in English and Bahasa Indonesia.
• Ability to travel occasionally for client meetings and industry events.

🛠️ Keahlian

Lowongan Terkait